FAQ

COVID-19 Vaccines are available now! We are open, and taking new patients & walk-ins. Televisits are available for your safety & convenience. We provide comprehensive primary care services. Please bring your medications bottles during each visits. We are now performing COVID-19 PCR test and result will be available within 48-72 hours. • New location coming soon!
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frequently asked questions

    General Question

  • How long does it take for my referral to get approved?...

    Referrals are usually approved within seven days, but it depends on your insurance. You will receive your authorization by mail once it is approved. You can also check your referral's status through your insurance patient portal.

  • What do I need to bring for my first immigration appointment?...

    You will need to bring two types of identifications and vaccination records.

  • How do I obtain my full medical record?...

    Login to your patient portal (access to MyChart) to access your records. Once your records are available for review you can make a copy of it if you like. Call our office at (760)202-0686 to speak with medical records department for further assistance.

  • Are the labs, radiology, and referrals ordered by my provider covered by my insurance?...

    This depends on your insurance for the labs, radiology, and referral orders that are recommended by the provider. It is your responsibility to check with your insurance for coverage.

  • What is your cancelation policy?...

    Please inform us 48 hours before so we could have an available spot for another person.

  • What to do when reading you medical notes?...

    (1) Review the care plan ( sometimes called an "Assessment and Plan" ) for any medication changes and new orders made by your doctor. (2) Wait for your doctor to contact you regarding laboratory results, imaging results, or pathology results before becoming worried about any measurements or findings. (3) Review your medication list to make sure it is accurate and up to date. (4) Let your health care team know about any major errors or missing information ( such as allergies ). (5) Share your medical notes with people close to you who are involved in your health care.

  • What to avoid when reading your medical notes?...

    (1) Do not get caught up in medical jargon, terminology, or abbreviations. (2) Do not feel that all the language in the notes is directed at you personally. (3) Do not attempt to interpret the details of procedure notes, pathology reports, laboratory reports, or imaging reports without taking to your doctor.

  • How do I communicate with my provider?...

    The best way to communicate with us is through the patient portal. Send a message via patient portal (the access to your medical record), your provider or medical assistant will respond within 1 business day or call the office at (760) 202-0686.

  • What is Indus Medical Associates?...

    We are a primary care providers clinic focusing on preventive care, acute and chronic diagnosis management.

  • How can I get a refill on my medication?...

    Check medication bottle if it says zero refills please contact the pharmacy to get a refill from our office and wait for 24 hours. Of course, if there are any issues send a message through your patient portal and we will take care of it.

  • What type of information can I find in my patient portal?...

    The patient portal allows access to your medical record. You can see your test results, medication list, care summary, vaccination record, etc.

  • How do I access my patient portal?...

    To access your patient portal go to our website at indusmedicalassociates.com. Then click on "patient portal" to login to your account. If you do not have an account click on sign up to create one.

  • Can I get the COVID vaccine without having a health insurance?...

    Yes, the COVID vaccine is free for the public.

  • What if my main doctor is not available?...

    If your main provider is not available we have other providers that can cover any questions/concerns from 9:00am to 11:00am and 1:00pm to 3:00pm. All providers have access to your chart and can review to gain an understanding of your health history.

  • What if I lost the information for my referral?...

    Send us a message through you patient portal (access to MyChart), we will look into it and we will send referral information to you between 48-72 hours.

  • What are the requirements that I need to take for my first visit?...

    Please bring: 1.Insurance card with a photo ID. 2.Vaccine record, copy of last EGD, and colonoscopy. 3. Medication bottles/lists. 4. List of previous PCP consultants.

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