• We are open, and taking new patients & walk-ins. • Televisits are available for your safety & convenience. • We provide comprehensive primary care services. • Please bring your medications bottles during each visits.

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frequently asked questions

    General Question

  • What if I lost the information for my referral?...

    (1) Send us a message through your patient portal i.e https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8 , we will look into it and we will send referral information to you between 48-72 hours.

    (2) You can also set up an account in the patient portal of your insurance such as IEHP and check the status of your referrals online.

  • What to do when reading your medical notes?...

    1. Review the care plan ( sometimes called an "Assessment and Plan" ) for any medication changes and new orders made by your doctor.
    2. Wait for your doctor to contact you regarding laboratory results, imaging results, or pathology results before becoming worried about any measurements or findings.
    3. Review your medication list to make sure it is accurate and up to date.
    4. Let your health care team know about any major errors or missing information (such as allergies).
    5. Share your medical notes with people close to you who are involved in your health care.

  • What is Indus Medical Associates?...

    We are primary care providers focusing on preventive care, acute and chronic diagnosis and management.

  • What to avoid when reading your medical notes?...

    (1) Do not get caught up in medical jargon, terminology, or abbreviations. (2) Do not feel that all the language in the notes is directed at you personally. (3) Do not attempt to interpret the details of procedure notes, pathology reports, laboratory reports, or imaging reports without taking to your doctor.

  • How long does it take for my referral to get approved?...

    Referrals are usually approved within seven days, but it depends on your insurance. You will receive your authorization by mail once it is approved. You can also check your referral's status through your insurance patient portal. If you still have a question, feel free to send us a message on patient portal i.e :  https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8 , or call us on (760) 202-0686 for further assistance.

  • How can I get access to my medical records?...

    Login to your patient portal via:  https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8  to access your records. Once your records are available for review you can make a copy of it if you like. If you need any further assistance please call our office at (760)202-0686 to speak with our medical records department.

  • Are the labs, radiology, and referrals ordered by my provider covered by my insurance?...

    Labs, radiology, and referral orders are recommended by your provider. For coverage, please check with your insurance. 

  • How do you prevent and manage a COVID- 19 breakthrough infection?...

    What is a breakthrough infection?

    An infection of a fully vaccinated person is known as a breakthrough infection. For instance, if you have received your first and second dose of Covid-19 vaccines and you still get a Covid-19 infection, this type of infection is called a breakthrough infection. According to recent studies, the Omicron variant is notorious for causing breakthrough Infections.

    How do you protect yourself against a breakthrough infection?

    Covid-19 vaccines acts like a shield against disease, not an impenetrable barrier, and they offer protection against the omicron variant. Health authorities say Booster shots of the Moderna or Pfizer-BioNTech vaccine are the best defense against serious illness, providing robust protection against severe disease. Your likelihood of developing a breakthrough infection is lowest if you’ve gotten the additional shot

    What should I do if i test positive for Covid-19 infection?

    While some breakthrough cases are asymptomatic, experts say most tend to bring mild to moderate symptoms. A cough, a sore throat, muscle aches and a low fever are common, but keep in mind that breakthrough symptoms don’t always resemble the version of Covid-19 un-vaccinated people get. If you think you have been exposed to a person with Covid-19 or if you have symptoms , you should first contact your health care provider to determine the next steps (testings/confirmation).

    Per CDC guidelines, If you don’t have any symptoms but have tested positive for the Covid-19 infection , you should isolate from others for five days, If you continue to have no symptoms, you can return to everyday life but wear a mask for another five days when you are around others. Best practice is for all those who are exposed to infection to get a Covid-19 test at day five after that exposure. If the individual has symptoms, he or she should immediately quarantine until a negative test confirms those are not attributable to Covid-19, the CDC advises. Once you hit a ten days mark, you should be fine to commingle again, as long as your symptoms are improving and you have gone 24 hours without a fever without using fever reducing medications. You may still test positive after this point, but health officials says you are not contagious.

    Should I ask my doctor about Covid-19 infection therapies?

    Yes. If you are vaccinated, you’re probably going to bounce back from a case of Covid-19 without medical intervention. But it can’t hurt to ask, especially if you have any conditions that put you at higher risk for severe illness, especially If your symptoms get noticeably worse after a few days, call your doctor. You may need clinical treatment.

    If you do not have a legitimate emergency — that is, you are not having severe symptoms such as breathing difficulties or your primary care physician has not instructed you to seek urgent care — you should avoid the emergency room, experts say.


  • What is Indus Medical Associates cancellation policy?...

    For some reason if will not be able to come for your appointment, please inform us 48 hours before the cancellation so that we can use the slot for someone else.

  • How can I get a refill on my medication?...

    Check your medication bottle and if it says zero refills please contact the pharmacy to get a refill from our office and wait for 24 hours. Of course, if there are any issues send a message through your patient portal and we will take care of it.

  • How do I communicate with my provider?...

    The best way to communicate with us is through the patient portal i.e. https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8. Send a message via patient portal (the access to your medical record), your provider or medical assistant will respond within 1 business day or call the office at (760) 202-0686.

  • How do I access my patient portal?...

    To access your patient portal click on this link : https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8  or visit our website at indusmedicalassociates.com. Then click on "patient portal" to login to your account. If you do not have an account click on ‘sign up’ to create one.

  • What type of information can I find on my patient portal?...

    The patient portal allows access to your medical record. You can see your test results, medication list, care summary, vaccination record, etc.

  • Can I get the COVID vaccine without having a health insurance?...

    Yes, the COVID vaccine is free for the public.

  • What kind of OTC (Over The Counter) medication can I take for my cold and cough?...

    (1) Make sure to hydrate yourself well. You can buy some OTC medication for cold and cough such as Dayquil tablets and liquid, Theraflu sachets, Corcidin soft gels, Delsym cough syrup and Halls cough drops etc.

    (2) Please make sure to get medical attention , if your symptoms does not improves in 48 to 72 hours, or early if the symptoms are getting worse.

  • What to do if I have allergies such as runny nose, itchy eyes and sneezing?...

    (1) Please look for the things (Allergens) such as dust, cat dander and pollen etc, that might be giving you these symptoms. You can use some Over The Counter medication such as Zyrtec tablets, Allegra tablets, Claritin tablets, Flonase and Nasacort nasal sprays. Use the medication for up to seven days.

    (2) Please make sure to get medical attention if the symptoms do not improve or you feel that they are getting worse.

  • What do I do if I have fever?...

    (1) Use cold compresses over various areas of your body such as armpits, groin and neck area to bring down the temperature to less than 101 degree Fahrenheit. 

    (2) You can also consider using some Over the Counter Medication such as Tylenol and (NSAIDs) that includes Advil, Aleve, Motrin etc.

    (3) Please make sure to seek medical attention as soon as possible.

  • What is the best way to keep myself healthy?...

    Maintaining good health requires the following,

    (1) Having good dietary habits (having a plant-based diet, consuming legumes, whole grains, avoiding plain carbohydrates and fried foods.

    (2) Having good sleep habits (having a good sound sleep for 7 to 8 hours).

    (3) Having an exercise routine (cardio exercises, muscle training, and concentration exercises).

  • What do I do If I have muscle, back or joint pain?...

    (1) You can try resting, apply ice and apply compressions. You can also use some Over The Counter pain medication such as Tylenol, (NSAIDs) e.g Advil, Naproxen and Motrin etc.

    (2) Seek medical attention if your symptoms are not improving or getting worse.

  • What do I do if I have constipation?...

    (1) You can use some OTC medication such as Miralax, Milk of Magnesia, Senna tablets and Glycerine suppositories etc.

    (2) Make sure to seek medical attention if you have abdominal pain and fever along with constipation.

    (3) Best way to prevent constipation is to eat foods high in fiber such as vegetables, whole grains and to avoid foods such as plain carbs (bread, cookies, pasta) and foods with high fat content (fried foods).

    (4) Please do discuss your constipation problem with your PCP as well.

  • Does everything that I say to my doctor is confidential?...

    Your record is confidential & protected. It will not be shared with anyone, without your consent.

  • What do I do, if I have a medical emergency?...

    For emergency always call 911 to get immediate medical attention. For urgent issue, you can walk in to the office between 9-11 AM & 1-3 PM & you will be seen. You can also send us a message via your patient portal: https://11678.portal.athenahealth.com/?CSRFPROTECT=526fbe140af1b65b47b1b1e6274ac5d8  & we will respond to you within 1 business day.

  • Do I need to bring my medication bottles for every appointment?...

    Yes. This will help us know if you are using the medication as prescribed, and it will also help you understand that why are you taking these medication.

  • How often should I schedule an appointment with my PCP?...

    (1) If you are healthy and not taking any medication, you should see your health care provider (PCP) once a year for routine exam/annual wellness visit.

    (2) If you have a chronic health condition and are taking medication, you should see your PCP every six months.

  • What are my risk of developing heart disease?...

    Generally,  if you are 40 years of age or older, your health care provider will order some tests and depending on the results of those tests, your provider will assess your 10 years risk of developing coronary artery diseases (heart diseases).

  • What do I need to bring for for my first visit?...

    Please bring the following:

    (1) Your Insurance card and a valid photo ID. 

    (2) Your complete Vaccination record and your medication bottles/lists.

    (4) List/information of previous PCP and  consultants.

    (5) Copies of the reports of your previous EGD and Colonoscopy if available.

  • What do I need to bring for my Immigration Physicals appointment?...

    You will need to bring,

    (1) Two types of identifications such as your valid state driving license or state I.D and your passport.

    (2) Vaccination Records which should include proof of the following vaccines (a) Measles Mumps Rubella. (b) Hepatitis B and hepatitis A (high risk patients only). (c) Pneumococcal vaccine (65+ patients). (d) Influenza vaccine - during flu season. (e) Meningococcal vaccine (Children 11-18). (f) Varicella. (g) TDaP (h) Polio vaccine (Children 2 months-6 years). (i) COVID-19 vaccine (j) H -Influenzae type B vaccine (Children 1-5 years) .